Frequently asked questions to help you buy a voucher, a gift box or an item - CAZAUDEHORE
Are gift boxes sent immediately after purchase?
Your CAZAUDEHORE gift box is sent immediately after purchase in digital format. You can also choose a personalized gift voucher delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or physical version delivered to your home, with possible customization. Enjoy the unique experience of our establishment CAZAUDEHORE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at CAZAUDEHORE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at CAZAUDEHORE when finalizing your order.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to your loved ones, with the option to choose between an immediate digital delivery or a home gift voucher. Take advantage of this opportunity to offer exceptional moments at our CAZAUDEHORE establishment.
How do I create a group fund and invite people?
To create a kitty and offer a CAZAUDEHORE gift box, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link. The beneficiary will then be able to book their stay dates at our CAZAUDEHORE establishment.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the available options, ranging from €50 to €100, to offer a gastronomic experience or an exceptional stay at CAZAUDEHORE.
How can I log in to my account?
To access your CAZAUDEHORE account, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option to restore it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at CAZAUDEHORE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple CAZAUDEHORE gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experience of CAZAUDEHORE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our CAZAUDEHORE website.
How do I purchase or give a gift box?
To offer a CAZAUDEHORE gift box, select the box of your choice, add it to your cart, and complete your order online. You can customize your box with a message before giving it to your loved one.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a CAZAUDEHORE gift certificate and let the recipient choose the experience that suits them among our various options.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At CAZAUDEHORE, you benefit from immediate delivery of your gift box in digital format, and the lucky recipient can book their dates at the establishment.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours for personalized service at CAZAUDEHORE.
Is the gift box customer service reachable by phone?
CAZAUDEHORE's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also reach them by email or through the online form on their website.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at CAZAUDEHORE.
Is there an online chat available for questions about gift boxes?
The online chat on our website is available to answer your questions about gift boxes. Opening hours are available on the contact page of our establishment CAZAUDEHORE.
Is there a dedicated customer service for gift boxes?
You have access to a dedicated customer service team for any questions regarding your CAZAUDEHORE gift box. Clear and helpful answers are provided by phone, email, or through an online form.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information in this FAQ to use your CAZAUDEHORE gift box, including its validity and reservation terms.
Is spa access included in my gift box?
Access to the spa depends on the options included in your gift box. You will be able to enjoy this moment of relaxation at our Cazaudehore establishment, in the heart of the forest of Saint-Germain-en-Laye.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of our establishment CAZAUDEHORE, subject to the reservation conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your CAZAUDEHORE gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at our CAZAUDEHORE establishment.
Is parking included in my gift box?
The gift box does not include parking. You will be able to park on site depending on availability and the rates in effect at the CAZAUDEHORE establishment.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes of our establishment CAZAUDEHORE.
Is special attention given to the recipient of a gift box?
At CAZAUDEHORE, special attention is given to gift box recipients, with specific terms to check during booking. The establishment takes pride in offering an exceptional moment in a refined setting, at the heart of the Saint-Germain-en-Laye forest.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to greet you at our CAZAUDEHORE establishment.
Should we bring towels to the Spa?
The towels are provided by the establishment CAZAUDEHORE. This way, you can fully enjoy your relaxation time without having to worry about it.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple CAZAUDEHORE gift boxes for your employees and customize them according to your needs. Our gift boxes are available in different formulas, and you can choose the one that best suits your wishes. Discover our customization options directly on our CAZAUDEHORE website.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and can be delivered immediately, for an exceptional experience at CAZAUDEHORE.
Do you offer preferential rates for bulk purchases?
Decreasing rates apply for large quantity purchases, with a customized quote based on the ordered volume at CAZAUDEHORE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs, at our establishment CAZAUDEHORE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the purchase conditions, at our establishment CAZAUDEHORE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave an online review. Your feedback is valuable to CAZAUDEHORE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the CAZAUDEHORE establishment.
Is there a dress code for the gift box?
The dress code at CAZAUDEHORE is elegant and casual, suitable for a refined and natural setting. For a gastronomic stay, smart attire is recommended. Fully enjoy your experience at our CAZAUDEHORE establishment.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered. You can enjoy exceptional moments at our Cazaudehore establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can choose your dates directly with the CAZAUDEHORE establishment.
How can one access the hotel from the airport?
The CAZAUDEHORE hotel is located less than twenty minutes from the Place de l'Étoile in Paris, making it easily accessible from Parisian airports using public transportation or a taxi service.
Is the establishment accessible to people with reduced mobility?
The CAZAUDEHORE establishment is located in the heart of the Saint-Germain-en-Laye forest, offering a natural and calm setting. To find out about specific facilities for people with reduced mobility, it is recommended to check the establishment's conditions.
Are pets allowed in the establishment?
Pets are welcome at our CAZAUDEHORE establishment, located in the heart of the Saint-Germain-en-Laye forest, for a stay in harmony with nature.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the CAZAUDEHORE establishment.
What are the hours of operation?
CAZAUDEHORE's hours vary depending on the services and activities offered. You can enjoy the establishment for a cultural, sports, or gastronomic stay, in a refined setting right in the heart of the Saint-Germain-en-Laye forest. To find out the exact hours, it is recommended to consult the information directly on the CAZAUDEHORE website.
Is there parking available near the establishment?
The CAZAUDEHORE establishment has a private parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
CAZAUDEHORE gift boxes are delivered by email or mail according to your preference. The digital box is sent immediately after your purchase, while mail delivery takes a few days. You receive a personalized gift voucher to offer an exceptional moment at our CAZAUDEHORE establishment.
Is postal delivery offered?
We offer to send our gift boxes by post. The gift box is sent in digital format immediately or to your home as a personalized gift voucher. You can give a CAZAUDEHORE gift box.
In addition to gift boxes, is it possible to order or have items delivered?
At CAZAUDEHORE, we offer only gift boxes for gastronomic or wellness stays. For additional items, the conditions are specified at the time of purchase of the box.
Is the gift box available in physical format?
You can choose between a digital gift box sent immediately or a physical gift box delivered to your home. The beneficiary can then book their stay dates at the CAZAUDEHORE establishment.
Is the box presented in a neat packaging?
The CAZAUDEHORE gift boxes are presented in an elegant and well-cared-for packaging, ready to give. You can choose between an immediate digital dispatch or a personalized gift voucher delivered to your home, for a refined purchasing and receiving experience.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital gift box for an immediate discount via email. The lucky recipient can then book their dates at the CAZAUDEHORE establishment.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The box is sent in digital format, and you can also choose to have a paper version sent to your home. This way, you get the best rate directly from CAZAUDEHORE.
Do you deliver gift boxes internationally?
CAZAUDEHORE gift boxes are delivered internationally, with varying fees and delivery times depending on the destination. You will receive your gift box immediately in digital format for flexible use.
What are the delivery times for gift boxes by mail?
CAZAUDEHORE gift boxes are shipped within 24 to 48 hours after the order. You will receive your gift box in digital format immediately after your purchase, or at your home within 3 to 5 business days. Take advantage of the immediate sending of your gift box for a successful surprise at CAZAUDEHORE.
Is it possible to schedule a delivery date?
You can choose the shipping date of your gift box during your order. The box is sent immediately in digital format, and the lucky recipient can then book their dates at the CAZAUDEHORE establishment.
Is express delivery available?
Immediate delivery of your digital gift box is available for quick use at CAZAUDEHORE.
How can I track my order?
You can track your order by logging into your account on our website. CAZAUDEHORE gift boxes are sent immediately in digital format, and the recipient can book their dates directly with the establishment.
Can I receive my gift box by email or mail?
You can receive your CAZAUDEHORE gift box by email or by mail, depending on your preference. The box is sent immediately in digital format or to your home, depending on the option chosen during the order.
What is the delivery time for my gift voucher if I choose postal delivery?
Your gift voucher will be sent within 24 hours by email. If you choose postal delivery, it will be shipped within 48 hours to the address of your choice at our establishment CAZAUDEHORE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the CAZAUDEHORE establishment.
Can my gift box be extended if not used?
The extension of your CAZAUDEHORE gift box depends on the establishment's conditions. You can book your dates as you wish and enjoy an exceptional moment in our charming green hotel in Saint-Germain-en-Laye.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from our cultural, gastronomic, or wellness stays at our charming hotel CAZAUDEHORE.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment CAZAUDEHORE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase. You will be able to enjoy your exceptional moment in a refined setting at the CAZAUDEHORE establishment.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified during your reservation. This information will be communicated to you upon booking your stay at our CAZAUDEHORE establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at the CAZAUDEHORE establishment.
Can I convert my gift box into a gift card?
It is not possible to convert a gift box into a gift voucher. You can use your gift box to book an experience at our establishment CAZAUDEHORE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
CAZAUDEHORE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, to be discovered directly on our website.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
CAZAUDEHORE offers gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our offers to find the ideal option, with the possibility to customize your gift box according to your preferences.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
CAZAUDEHORE gift boxes are official and guaranteed without intermediaries. You benefit from the best price by purchasing directly from our establishment, with secure payment and immediate sending of your gift box in digital format. You thus offer an authentic experience to your loved ones, in the heart of the forest of Saint-Germain-en-Laye, in a refined setting and less than twenty minutes from Paris.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the CAZAUDEHORE gift boxes correspond to those offered by the establishment, but it is advisable to check the specific conditions for any particularities.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability at the CAZAUDEHORE establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at CAZAUDEHORE.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind at our establishment, CAZAUDEHORE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, with immediate delivery in digital format or to your home at CAZAUDEHORE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our Cazaudehore establishment, located in Saint-Germain-en-Laye. Each box allows you to enjoy an overnight stay, a gourmet meal, or a moment of well-being in our charming hotel, in the heart of the Saint-Germain-en-Laye forest. These boxes are an invitation to discover our refined setting and our art of hospitality, less than twenty minutes from Paris.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at CAZAUDEHORE.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery for quick use at CAZAUDEHORE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their CAZAUDEHORE gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction at CAZAUDEHORE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your CAZAUDEHORE customer account. Specific conditions are detailed at the time of purchasing your gift box.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your CAZAUDEHORE gift boxes.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your dedicated customer area at CAZAUDEHORE.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment CAZAUDEHORE.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the general terms and conditions of our establishment CAZAUDEHORE.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and the box is sent immediately in digital format or to your home. Thus, you benefit from the best rate directly from the CAZAUDEHORE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the CAZAUDEHORE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at our establishment CAZAUDEHORE.
Can we add options to your gift box offers?
CAZAUDEHORE gift boxes can be customized to your liking, with various options to suit every occasion. You can choose between gastronomic packages, wellness stays, or gift vouchers to offer a unique experience to your loved ones at our CAZAUDEHORE establishment.
Do you offer premium packaging for gift boxes sent by mail?
For a gift box sent by mail, you can choose a premium packaging during your online order to enhance your CAZAUDEHORE gift.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your CAZAUDEHORE gift box with a message to mark the special occasion. CAZAUDEHORE gift boxes are chosen and personalized according to your preferences, with immediate delivery in digital format or to your home.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our CAZAUDEHORE establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment CAZAUDEHORE.
Can partially used gift boxes be refunded?
Partially used CAZAUDEHORE gift boxes cannot be refunded. We recommend checking the terms of use at the time of purchase for more details.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a CAZAUDEHORE gift box for another of equal or greater value, depending on the purchase conditions. CAZAUDEHORE gift boxes offer flexibility to customize your gift according to your preferences.
Does the right of withdrawal apply to the purchase of a gift box?
The CAZAUDEHORE gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment CAZAUDEHORE.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be required for quick processing according to the conditions of the CAZAUDEHORE establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the CAZAUDEHORE establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
The gift box must be used before its expiration date. If the beneficiary cannot enjoy it in time, it unfortunately can no longer be used. We invite you to check the conditions of the CAZAUDEHORE establishment to know the possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the CAZAUDEHORE establishment.
How can I redeem the cashback?
To use your savings, you will receive a personalized gift voucher that you can use directly at the CAZAUDEHORE establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. You can enjoy our establishment CAZAUDEHORE for an exceptional moment, in a refined setting in the heart of the forest of Saint-Germain-en-Laye.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
CAZAUDEHORE gift boxes are neither exchangeable nor refundable. You can offer an exceptional moment in a refined setting in the heart of the Saint-Germain-en-Laye forest.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. You can check the available dates directly during your reservation at our establishment, CAZAUDEHORE.
Is booking with a gift box subject to availability?
Booking with a gift box at CAZAUDEHORE is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as soon as possible, to benefit from the accommodation and gastronomic services in this refined setting in the forest of Saint-Germain-en-Laye.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at CAZAUDEHORE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is essential to validate your reservation at CAZAUDEHORE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the CAZAUDEHORE establishment.
Can I use my gift box on holidays?
The use of your gift box at CAZAUDEHORE may vary depending on the establishment's availability, especially on holidays. To fully enjoy your stay, it is recommended to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You will be able to choose your dates according to the free slots at CAZAUDEHORE.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the CAZAUDEHORE establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible at our establishment CAZAUDEHORE.
Can I make a reservation by email with my gift box?
Email booking with a gift box is possible at our establishment CAZAUDEHORE, located less than twenty minutes from the Place de l'Étoile in Paris, in the heart of the Saint-Germain-en-Laye forest.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your CAZAUDEHORE gift box for a box of equal or lesser value, according to the terms and conditions of your box.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra services or meals not included, are your responsibility. You can enjoy your gastronomic or wellness stay at our CAZAUDEHORE establishment.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for a unique experience at our Cazaudehore establishment.
Can my gift box be used all at once?
Your gift box can be used all at once to fully enjoy the gastronomic or wellness experience offered by our establishment CAZAUDEHORE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment CAZAUDEHORE, located in Saint-Germain-en-Laye, where you can enjoy an exceptional moment in a refined setting in the heart of the forest.
Is my gift box valid in only one establishment?
Your gift box is valid only at our CAZAUDEHORE establishment in Saint-Germain-en-Laye, a charming hotel in the heart of the forest, ideal for a cultural, sports, or gastronomic stay.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment at the time of your reservation at CAZAUDEHORE.
Can someone else use my gift box?
The gift box is nominative and reserved for its beneficiary. It can only be used by the person indicated on the box, at our establishment CAZAUDEHORE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen, in accordance with the conditions of your gift box. The terms are specified at the time of booking at our establishment CAZAUDEHORE.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at our CAZAUDEHORE establishment.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. We invite you to check directly with the CAZAUDEHORE hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to enjoy your exceptional moment at our CAZAUDEHORE establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at CAZAUDEHORE. You can directly place an order as a guest on our website.
Is my gift card divisible? Can I use it multiple times?
Your Cazaudehore gift check can be used in multiple occasions, depending on the availability of our establishment. You can fully enjoy your gastronomic or wellness stay at your own pace, in our charming hotel CAZAUDEHORE.
What are the check-in and check-out times?
The check-in and check-out times at the CAZAUDEHORE establishment are set according to availability and reservation conditions. For an exceptional stay less than twenty minutes from Paris, in the heart of the Saint-Germain-en-Laye forest, this information will be specified during your reservation.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy an exceptional moment at our CAZAUDEHORE establishment in Saint-Germain-en-Laye, for a cultural, sports, or gastronomic stay.
What is the difference between a gift box and a free amount voucher?
A CAZAUDEHORE gift box offers a choice among predefined experiences, such as a stay or a gourmet meal, while a voucher with a free amount allows you to pay for a service up to the chosen sum.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to offer an exceptional moment at our CAZAUDEHORE establishment.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment by mentioning the unique code provided. The recipient can choose their stay dates and enjoy the gastronomic or relaxation experience offered by CAZAUDEHORE.
Can the gift box be transferred to a third party?
You can offer the box set to a third party by indicating this during the order or by specifying it during the reservation at our establishment, CAZAUDEHORE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our CAZAUDEHORE establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the terms of purchase, at our establishment CAZAUDEHORE.
What is the validity period of a gift box?
CAZAUDEHORE gift boxes are valid for 1 year from the date of purchase, offering flexibility to plan a stay in the heart of the Saint-Germain-en-Laye forest.
Are children allowed?
Children are welcome for a family stay at our CAZAUDEHORE establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the CAZAUDEHORE establishment.
Is the spa access private?
Access to the spa at our CAZAUDEHORE establishment depends on the specific conditions of the gift box chosen. For a moment of relaxation in a refined setting, in the heart of the forest of Saint-Germain-en-Laye, check the details of your gift box.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic nights, or wellness getaways, to be discovered at our establishment CAZAUDEHORE.